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Australian multinational retail franchise

Harvey Norman is an Australian multinational retailer of furniture, bedding, computers, communications and consumer electrical products. It mainly operates as a franchise, with the main brand and all company operated stores owned by ASX listed Harvey Norman Holdings Limited. As of 2022, there are 304 company owned and franchised stores in Australia, New Zealand, Europe and South East Asia operating under the Harvey Norman, Domayne and Joyce Mayne brands in Australia, and under the Harvey Norman brand overseas. Harvey and Norman had first met when both were working as door to door vacuum cleaner salesmen. Norman Ross became one of the largest appliance retail chains and by 1979 controlled 42 stores with sales of more than $240 million. In the early 1980s, Alan Bond and Grace Bros sought to acquire the chain, spawning a bidding war that saw Grace Bros incorporate the chain in 1982. Three weeks later however, a determined Alan Bond successfully convinced the Grace Bros director Michael Grace to sell the chain to Bond. Shortly after, Harvey and Norman were given notice and redundancy package of six months pay. Reasons for their sacking were not publicised, although Harvey later told The Daily Telegraph: "I said I wished Alan Bond would pack up his marbles and go back to Perth. Then I got a telegram telling me I was sacked". In October 1982, Harvey and Norman purchased a new shopping centre in the outer Sydney suburb of Auburn for A$3 million, and opened the first Harvey Norman store. The enterprise was intended to be a single store but its success led to the opening of others. Harvey Norman Holdings Limited was listed on the Australian Securities Exchange on 3 September 1987. In the early 1990s, Harvey Norman adopted the superstore format then successful in the United States, and entered the computer and furniture markets. The first computer superstore was opened at Bennetts Green, Newcastle, in late 1993 with much fanfare. That was followed several weeks later by the opening of a larger superstore at Auburn. Many stores later expanded their computer sections. Strong support was provided to the chain by distributors such as Merisel, Dataflow, Tech Pacific, and Marketing Results. Extra support and funding was supplied by vendors (supplied by these distributors) such as Microsoft, Corel, Symantec and WordPerfect. Harvey Norman also sold Apple Computer products for several years. The launch of Windows 95 was a huge success, with a few Sydney stores opening at midnight, and some regional areas opening at 6 a. m. The products came with a bonus pack featuring Harvard Graphics on CD and an introductory internet offer from OzEmail. Apple decided to stop supplying the chain in the late 1990s, but returned in 2004 with the iPod range, which later expanded into iPads, iPhones and iMacs. A Norman Ross store was opened at Bennetts Green in 1995, with the purpose of being a clearance centre. That had mixed results, and was closed within 12 months. However, the Bennetts Green store expanded into larger premises in 1996, where it operates today. Part of the relocation was a dedicated educational centre, named Kidscape. Specialist employees from Dataflow provided advice to parents on which software was best for their child. Kidscape was installed at a number of stores, but it was discontinued at a number of them within two years. Some stores also opened early for the Windows 98 launch, which included a number of offers, including an SPC CD with Harvard Graphics and Quicken. Other products, such as modems and printers, were promoted at $98. Harvey Norman has relied on 'bricks & mortar' stores as its strength. When suppliers such as Compaq and IBM started supplying direct, Harvey Norman stopped selling those products in store. After Compaq later stopped selling direct, Harvey Norman returned to selling Compaq PC products in 2001. Harvey Norman's growth occurred organically until it acquired Joyce Mayne in 1998. A number of electrical stores in Western Australia, some of which were owned by Wesfarmers, were purchased. Further acquisitions followed and by 2000 the chain had 100 stores. In 2006, Retravision was struggling, and a number of Retravision stores were acquired by Harvey Norman. Many were later converted to either Harvey Norman or Joyce Mayne stores, but those that were not successful were closed down.

Harvey Norman's operating structure is unusual in that each store department (flooring, bedding, furniture, computer and electrical) is operated by a separate entity of management. Thus many superstores are a combination of three or four separate businesses managed independently contributing revenue to Harvey Norman Holdings Ltd. through lease payments and a portion of sales. Overseas, Harvey Norman stores are directly owned and operated by the ASX listed, Sydney based parent company, Harvey Norman Holdings Limited. However, sales commissions are still heavily used across all departments of the store to motivate salespeople, drive sales and improve service. Retail marketing consultant Kevin Moore argues that this 'high reward based remuneration structure' drives Harvey Norman's point of difference and is what contributes, at least partly, to its retail dominance. "Almost all the people in a Harvey Norman are there because they are great salespeople, can propose solutions for customers and are paid in line with what they sell So when you walk into a Harvey Norman, the guys on the floor have a real reason to help you. You walk away happy at the end of the day having spent money with them. And so do the staff because some of the money you left in the store goes to them for helping you solve a problem in your life." As of 9 June 2016, there are 19 Domayne franchised complexes Australia wide, with 12 in New South Wales (Alexandria, Auburn, Belrose, Caringbah, Castle Hill, Kotara, Liverpool, Maitland, North Ryde, Penrith, Warrawong, West Gosford), 3 in Queensland (Bundall, Fortitude Valley, Maroochydore), 2 in Victoria (Melbourne QV, Springvale) and Western Australia (City West Perth, Osborne Park), and 1 each in the Australian Capital Territory (Fyshwick) and South Australia (Marion). As of December 2019, some Domayne stores are listed as 'Harvey Norman @ Domayne'.

Joyce Mayne is a retail chain offering similar products to Harvey Norman. They mainly offer whitegoods, small appliances, stationery and IT products (such as mobile phones, computers and printers). There are seven Joyce Mayne stores in Australia as of 1 November 2018 – four in Queensland (Maroochydore, Chancellor Park, Toowoomba and Townsville), two in New South Wales (Nowra and Warrawong) and one in the Northern Territory (Darwin).

In August 2007, market analysts suggested Harvey Norman would launch a rival "big box" stationery and office supplies competitor to Officeworks before June 2008. Harvey Norman has registered the brand name OFIS and as a result of the acquisition of former Megamart and Retravision stores, has access to well placed potential sites on which to open Officeworks sized outlets. In December 2007, Harvey Norman announced it would be opening its first two OFIS stores in Albury and Auburn in March 2008. They aimed to have 100 stores within ten years. In all, five OFIS outlets were established, but proved unprofitable and in February 2009 Harvey Norman stated it would close all of the stores by June 2009 and abandon the concept.

School Locker is aimed at primary and high school students, selling school uniforms, stationery as well as sports and musical equipment. There are two big box style retail stores in New South Wales and four in Queensland in addition to a dozen School Campus stores.

There were five Big Buys stores in Australia (all now closed), located in Springvale, Victoria, Cambridge, Tasmania, Munno Para, South Australia, Auburn, New South Wales and Maroochydore, Queensland. They sold some of Harvey Norman's range, plus music instruments, camping gear, luggage, pet and baby products. Big Buys also had an online store via the Harvey Norman website.

Harvey Norman Holdings Ltd previously operated Norman Ross stores in New Zealand. The first store opened on 4 December 2007 in Lower Hutt. All Norman Ross stores were rebranded as Harvey Norman in February 2013.

On 22 December 2011, Harvey Norman launched Harvey Norman Direct Import based in Ireland to ship games to buyers in Australia. The prices for video games are cheaper than the Australia based online store of Harvey Norman.

In 1995, the Australian Competition & Consumer Commission (ACCC) acted against Harvey Norman for knowingly distributing a catalogue which included more than 20 errors. These included illustrations of sale items with incorrect accessories or functions and packages describing features that they did not actually have. In 2000, before the Australian implementation of the Goods and Services Tax, the ACCC alleged that Harvey Norman advertised QuickBooks for $199 with bonus software valued at more than $900 while aware that the quantities of bonus software were insufficient to meet consumer demand. Harvey Norman was also alleged to have misled consumers regarding tax benefits associated with the purchase of Quickbooks and digital cameras. In November 2008, the company's chief executive, Gerry Harvey, was heavily criticised for comparing Ireland's economic problems with the Great Famine, an event which saw the deaths of over a million people. Harvey has since refused to apologise, admonishing the Irish for their poor sense of humour and stating: "It doesn't say much about a people when they can't take something like that on the chin and get on with it." On 8 October 2011, four environmentalist activists illegally climbed the Sydney Opera House and spread out a banner over one of the sails, reading "No Harvey Norman No! Stop selling Aussie forest destruction" as part of a protest against the retailer's profiting from environmental damage. A spokesperson for the protesters said in an interview the "profiting from the destruction of our spectacular forests is absolutely unacceptable". Harvey Norman had previously mentioned they were being "unfairly targeted" and were trying "their best" to sell products from sustainable timber. The protesters were arrested shortly after the event. In response, the Furniture Industry Association of Australia said that, "Get Up! are effectively campaigning for rainforest destruction in other countries instead of sustainably harvested Australian timber". The Minister for Manufacturing, Kim Carr has said, "the GetUp! 'No Harvey No' campaign runs the risk of deterring people from buying Australian made furniture and supporting Australian jobs". In 2011 the outspoken founder of Harvey Norman, Gerry Harvey, fronted a sustained media campaign and funded a special interest lobby group, the Fair Imports Alliance. By late December apparently in a volte face, Harvey Norman launched a gaming website that leveraged its Irish subsidiary to export video games direct to customers and therefore was outside of the jurisdiction of Australian tax laws for the purposes of GST. Concerns were raised earlier in the year about the prospect of retailers conducting business in such a manner. On 1 October 2015, the New Zealand online store offered cheap furniture deals between midnight and 8 am. Subsequently, the store decided not to honour the sales stating the prices were the result of a "genuine error", leaving a number of disgruntled customers and potentially a damaged brand name. In May 2021, a controversy arose over acceptance of JobKeeper funds earmarked for COVID 19 relief. Harvey Norman received $22 million in funds intended to keep its workers employed, but critics argued it did not comply with the terms of the program.

Flexirent has had very close ties to Harvey Norman since 1995 and is heavily marketed in stores. Flexirent is alleged to have strong elements of predatory lending practices. In addition, Gerry Harvey has himself asserted on primetime Australian television in a January 2008 airing of Today Tonight that Flexirent should be turned down by the average family. This is why Harvey Norman promotes the product to its commercial customer base.

Harvey Norman partnered with Tickford Racing to support the #200 Ford Falcon FG X wildcard driven by Simona de Silvestro and Renee Gracie under the name Harvey Norman Supergirls for the 2015 Bathurst 1000. In 2016 Harvey Norman once again sponsored the Harvey Norman Supergirls wildcard entry for the 2016 Bathurst 1000 now run by Nissan Motorsport using a Nissan Altima L33 and sporting the new number #360. In 2017 Harvey Norman became the major backer for Simona de Silvestro in the #78 Nissan Motorsport Nissan Altima L33. At the end of 2019 the partnership between Harvey Norman and Kelly Racing ended.