Jadu (company)

Software companies of the United Kingdom

Jadu is a provider of low code Web Experience Management software, specialising in Web CMS, Forms, Portal and Customer Case Management tools for the enterprise. Jadu also develops web applications related to document management, search and publishing. The company's global business is based in the UK under Jadu, Inc. (a sister company) based in the USA and a business based in Australia servicing the Asia Pacific region.

Jadu collaborated with the Department for Communities and Local Government and Coventry City Council Chief Executive Martin Reeves to launch its move to Continuous Delivery, which the company said would save its Local Government customers over £2.5m in costs per year. Early in 2016, Jadu renamed the continuously released platform 'Continuum' as part of a global re branding programme. The company now releases its platform every 2 weeks, launching a new Integrations Hub in 2017, which is designed to make integrations with back office cloud and on premise applications non technical and faster for its customers.

The company's core product, Jadu Universe CMS, is a suite of non technical web based content management application which covers publishing, directories, search, productivity and workflow, HR, e payments, retail store management and e forms. In December 2008, Jadu launched the 1.8 version upgrade to the Jadu CMS (named 'Clearwater' by the company), which includes Semantic Web frameworks and a public API called 'MyJadu API'. The new version upgrade also introduced the concept of social 'directories' enabling structured data records to be either mass imported into the system and/or submitted by users of sites run by the Jadu CMS. In April 2009, Jadu announced a social media module for the Jadu CMS which provides integration to the Twitter micro blogging social network. The Jadu Twitter client provides content management with drafts and workflow approval for corporate tweets. In April 2010, Jadu in collaboration with some of its customers, released an Election Results plugin for the Jadu CMS to its government user base to promote the use of Opendata in government. The plugin makes election result data available as RDFa. Jadu Content Management System itself is a proprietary system, although the company has Open Sourced many of its tools, including its User Interface Design System which was introduced in a continuous release. The Jadu Continuum architecture is cross platform and runs in Windows and Linux and is provided both on premise and hosted.

In 2006, Jadu developed the Jadu Galaxies content management system. Galaxies (now a standard feature in the Jadu Universe Platform), provides the ability to clone CMS systems in real time, creating a multi tenant Software as a Service architecture and allowing customers to deploy their own CMS cloud services.

Jadu XForms Professional (or XFP) provides a non technical framework for complex forms development. XForms Professional connects to back office systems (such as CRM) and e payments systems to enable accessible transactional forms. In its early stages of development, Jadu XForms was recognised for adopting the W3C XForms standard. In 2021, it was announced that the product was also embedded into 'Hyland Content Portal' by Hyland Software and available as an enterprise web forms and portal solution to its global 'OnBase' and 'Perceptive Content' customer base including The University of Arkansas, Carnegie Mellon University, The Resources for Human Development (RHD) and many others.

Directly as a result of the experience of working successfully with the Ministry of Justice, Jadu launched the 'CXM' (Customer Experience Management) cloud service a Case Management System designed for real time collaboration on cases. The service is designed to help large organisations solve cases for customers, encouraging retention, but has its foundation in legal case management. The service combines 'instant chat' functionality with Case Management enabling real time conversation to become case notes. Jadu developed the product as a multi tenant cloud service, making the Continuum Platform a hybrid cloud product. Early in 2017 Jadu announced that a large number of large organisations has started implementing Jadu CXM, including Canterbury City Council, who stated it intends to provide 85% of its services online using the CXM platform. In 2018, the CXM service was adopted by Birmingham City Council as a direct replacement for their SAP CRM system. This marked a move in the Local Government market to replace CRM systems for 'low code' cloud based CRM and case management. In April 2022, Birmingham Council recorded that just under half of its population (over 500,000 users) were registered users of its 'BRUM' account, the personalised web account powered by the Jadu platform. In February 2022, Welwyn Hatfield Council announced that it had completed a full CRM, Forms and Website transformation in less than one year, having started with implementing the CXM service and designing its website around the digital services it had created using the low code tools within CXM. By 2022, The CXM service was processing over 20 million cases across most of the company's customer base after just 5 years since launch.

Jadu's customers tend to be substantially sized organisations. In 2008, Jadu announced the University of Leeds (one of the largest universities in the United Kingdom), who signed a long term agreement with Jadu to deliver the Jadu CMS and Galaxies deployment system across the University, starting with the Leeds University Library. The largest user of the Jadu Continuum Platform is Birmingham City Council, the largest Local Authority in Europe. Following implementation of the Jadu platform, Birmingham City was recognised in the 2017 Webby Awards as an Official Honouree. Also notable are The Manchester City Council, City of Edinburgh Council. and also the University of Minnesota. In Australia, Jadu is widely used by Local Authorities in the State of Queensland with services provided by the LGAQ (Local Government Association of Queensland)