Системы отслеживания задач и управления активами: Сравнение и обзор. — Английский по статьям

Введение

Заметные системы отслеживания проблем, включая системы отслеживания ошибок, системы отслеживания обращений в службу поддержки и сервисный центр, а также системы управления активами, обладают следующими характеристиками. Сравнение охватывает клиент-серверные приложения, распределенные и облачные системы.

Общий

Названия систем, перечисленные на светло-фиолетовом фоне, больше не находятся в активной разработке. Лицензия создателя системы Язык реализации (англ.) Back end Дата запуска Последнее стабильное выпущение Дата последнего выпуска Apache Bloodhound Apache Software Foundation Python MySQL, PostgreSQL, SQLite 2012 0.8 2013 08 23; Apache Allura Apache Software Foundation Python MongoDB 2022 1.14.0 2022 09 11 Assembla Tickets Assembla, размещенный. Доступен бесплатно для проектов с открытым исходным кодом Ruby MySQL 2008 Axosoft Axosoft LLC C#, .NET SQL Server 2002 Azure DevOps Server (Team Foundation Server) Microsoft .NET MS SQL Server 2005 & 2008 2005 Bugzilla Mozilla Foundation Perl MySQL, Oracle, PostgreSQL, SQLite 1998 09 19; Debbugs Debian Perl Плоские файлы, индексы Berkeley DB Между 1994 и 1999 Dolibarr Dolibarr community PHP MariaDB, MySQL, PostgreSQL, SQL Server (экспериментальный) 2018; Faveo Helpdesk Ladybird Web Solution PHP MariaDB, MySQL 2015 FogBugzGlitch ASP на Windows, PHP на macOS, FreeBSD и Linux SQL Server, MySQL 2000 Fossil D. Richard Hipp C SQLite 2006; FusionForge Various (open source contributors) PHP PostgreSQL 2009 02 GLPI INDEPNET PHP MariaDB, MySQL 2003 11 17 GNATS Free Software Foundation C, Web Front end на Perl Текстовые файлы с пользовательским демоном/поисковым движком 1992; Helix ALM (aka TestTrack) Perforce Software C++, Qt5, JavaScript Oracle, PostgreSQL, SQL Server, SQLite 1996 2024.1 2024 03 01; HP Quality Center Hewlett Packard, ранее Mercury Interactive .NET (клиент), Java (сервер) Oracle, SQL Server 1995 Jira Atlassian Бесплатные лицензии сообщества для проектов с открытым исходным кодом и академических проектов Java MySQL, PostgreSQL, Oracle, SQL Server 2002 9.14 2024 02 15; Launchpad Canonical Ltd. JavaScript, Python PostgreSQL 2004 01 MantisBT Various (open source contributors) PHP MariaDB, MySQL, PostgreSQL, SQL Server (экспериментальный), Oracle (экспериментальный) 2000; Microsoft Dynamics CRM Microsoft .NET Microsoft SQL Server 2003 OpenProject OpenProject Foundation e. V. Ruby, JavaScript PostgreSQL 2010 org mode Carsten Dominik Emacs Плоские файлы 2003 OTRS OTRS Perl, JavaScript MySQL, PostgreSQL, Oracle, SQL Server 2002 Phabricator Facebook PHP 2010 Pivotal Tracker Pivotal Labs, бесплатная версия для публичных проектов, некоммерческих организаций и академических учреждений Ruby Ruby on Rails, MySQL, Memcached 2008 Redmine Jean Philippe Lang Ruby MySQL, PostgreSQL, SQLite 2006; Request Tracker Best Practical Solutions, LLC Perl MariaDB, MySQL, PostgreSQL, Oracle, SQLite (только тестирование) 1999 10 13; Roundup Ka Ping Yee, Richard Jones Python SQLite, MySQL, PostgreSQL 2001 2.3.0 2023 07 13 StarTeam изначально Starbase Corporation, в настоящее время Borland C++, Java и др. SQL Server рекомендуется, Oracle, IBM Db2 поддерживаются Supportworks Hornbill Systems C++ и PHP SQL Server, MySQL, Oracle, Sybase 1994 SysAid SysAid Technologies C#, Java Derby, Microsoft SQL Server, MySQL, Oracle 2002 Trac Edgewall Software Python SQLite, PostgreSQL, MySQL 2006 10 01 TrackerSuite. Net Automation Centre C# SQL Server, SQL Server Express 2006 Trello Atlassian Node.js MongoDB 2011 Tuleap enalean php MySQL 2011 Twproject Open Lab, некоторые части LGPL Java все реляционные (использует Hibernate) 2003 Wrike Wrike, Inc. Java PostgreSQL 2006 YouTrack JetBrains s. r. o., автономная и размещенная, бесплатная версия, бесплатная для проектов с открытым исходным кодом Java, JavaScript и Kotlin 2009 Zammad Zammad GmbH Ruby MariaDB, MySQL, PostgreSQL 2016; Лицензия создателя системы Язык реализации (англ.) Back end Дата запуска Последнее стабильное выпущение Дата последнего выпуска

System names listed with a light purple background are no longer in active development. System Creator License Implementation language(s) Back end Launch date Latest stable release Latest release date Apache Bloodhound Apache Software Foundation Python MySQL, PostgreSQL, SQLite 2012 0.8 2013 08 23; Apache Allura Apache Software Foundation Python MongoDB 2022 1.14.0 2022 09 11 Assembla Tickets Assembla , hosted. Available for free for open source projects Ruby MySQL 2008 Axosoft Axosoft LLC C#, NET SQL Server 2002 Azure DevOps Server (Team Foundation Server) Microsoft NET MS SQL Server 2005 & 2008 2005 Bugzilla Mozilla Foundation Perl MySQL, Oracle, PostgreSQL, SQLite 1998 09 19 ; Debbugs Debian Perl Flat file, Berkeley DB indexes Between 1994 and 1999 Dolibarr Dolibarr community PHP MariaDB, MySQL, PostgreSQL, SQL Server (experimental) 2018 ; Faveo Helpdesk Ladybird Web Solution PHP MariaDB, MySQL 2015 FogBugzGlitch ASP on Windows, PHP on macOS, FreeBSD, and Linux SQL Server, MySQL 2000 Fossil D. Richard Hipp C SQLite 2006; FusionForge Various (open source contributors) PHP PostgreSQL 2009 02 GLPI INDEPNET PHP MariaDB, MySQL 2003 11 17 GNATS Free Software Foundation C, Web Front end In Perl Text files with custom daemon/search engine 1992; Helix ALM (aka TestTrack) Perforce Software C++, Qt5, JavaScript Oracle, PostgreSQL, SQL Server, SQLite 1996 2024.1 2024 03 01; HP Quality Center Hewlett Packard, formerly Mercury Interactive NET (client), Java (server) Oracle, SQL Server 1995 Jira Atlassian Free community licenses for open source and academic projects Java MySQL, PostgreSQL, Oracle, SQL Server 2002 9.14 2024 02 15; Launchpad Canonical Ltd. JavaScript, Python PostgreSQL 2004 01 MantisBT Various (open source contributors) PHP MariaDB, MySQL, PostgreSQL, SQL Server (experimental), Oracle (experimental) 2000; Microsoft Dynamics CRM Microsoft NET Microsoft SQL Server 2003 OpenProject OpenProject Foundation e. V. Ruby, JavaScript PostgreSQL 2010 org mode Carsten Dominik Emacs Flat file 2003 OTRS OTRS Perl, JavaScript MySQL, PostgreSQL, Oracle, SQL Server 2002Phabricator Facebook PHP 2010 Pivotal Tracker Pivotal Labs , free version for public projects, non profits and academic institutions Ruby Ruby on Rails, MySQL, Memcached 2008 Redmine Jean Philippe Lang Ruby MySQL, PostgreSQL, SQLite 2006; Request Tracker Best Practical Solutions, LLC Perl MariaDB, MySQL, PostgreSQL, Oracle, SQLite (testing only) 1999 10 13; Roundup Ka Ping Yee, Richard Jones Python SQLite, MySQL, PostgreSQL 2001 2.3.0 2023 07 13 StarTeam originally Starbase Corporation, currently Borland C++, Java, etc. SQL Server recommended, Oracle, IBM Db2 supported Supportworks Hornbill Systems C++ and PHP SQL Server, MySQL, Oracle, Sybase 1994 SysAid SysAid Technologies C#, Java Derby, Microsoft SQL Server, MySQL, Oracle 2002 Trac Edgewall Software Python SQLite, PostgreSQL, MySQL 2006 10 01 TrackerSuite. Net Automation Centre C# SQL Server, SQL Server Express 2006 Trello Atlassian Node. js MongoDB 2011 Tuleap enalean php MySQL 2011 Twproject Open Lab , some parts LGPL Java all relational (uses Hibernate) 2003 Wrike Wrike, Inc. Java PostgreSQL 2006 YouTrack JetBrains s. r. o. , stand alone and hosted, free version, free for open source projects JavaJavaScript and Kotlin 2009 Zammad Zammad GmbH Ruby MariaDB, MySQL, PostgreSQL 2016; System Creator License Implementation language(s) Back end Launch date Latest stable release Latest release date

Особенности

Системная документация интеграция/генерация, отчетность Планирование тестирования интеграция Настраиваемый рабочий процесс Поддержка Unicode Пользовательские поля SLA Плагин API Множество проектов Полнотекстовый поиск Индексированный полнотекстовый поиск Индексированный поиск файлов Предупреждение о конфликте редактирования Apache Bloodhound ✔, встроенная вики ✔ ✔ ✔ ✔ ✔ ✔ (начиная с версии 0.6) ✔ ✔ использует Whoosh Assembla Tickets ✔, синтаксис Wiki, уведомления по электронной почте, связь с коммитами Subversion, менеджер документов, диаграммы, отчеты, уведомления ✔ ✔ ✔ ✔ ✔ ✔ Axosoft ✔, Team Wiki, Burndown, интеграция с GitHub и TortoiseSVN, панели управления, пользовательские отчеты для OnPremises, уведомления и оповещения по электронной почте, клиентский портал, RSS ✔ ✔ ✔ ✔ ✔ ✔ Azure DevOps Server (Team Foundation Server) ✔ определения рабочих процессов, документация по процессам ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Bugzilla ✔, отчетность: встроенные отчеты и диаграммы, запланированные отчеты по почте ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ При использовании MySQL MyISAM или Oracle Database, но не PostgreSQL ✔ Debbugs ✔ Faveo Helpdesk ✔, Интегрированные социальные сети, встроенная база знаний и отчетность ✔ ✔ ✔ ✔ ✔ ✔ FogBugz ✔, встроенная вики ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Fossil ✔, встроенная Wiki в дополнение к интегрированной версионной проектной документации через веб-интерфейс. ✔ ✔ FusionForge ✔, интегрированная Mediawiki, форумы для обсуждений, новостные блоги, интеграция с электронной почтой, экспорт в CSV, графики отчетности ✔ ✔ ✔ ✔ ✔ ✔ GLPI ✔, содержит проприетарную базу знаний ✔ ✔ ✔✔✔ ✔ ✔✔✔✔ GNATS Helix ALM ✔ Расширенная отчетность, интегрированные диаграммы, экспорт в Excel, рабочий процесс с триггерами ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ HP Quality Center ✔ ✔ ✔ ✔ ✔ ✔ Jira ✔, Панель управления с виджетами отчетности (Open Social) Excel, Word, настраиваемые диаграммы, Confluence (корпоративная вики) ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Использует Lucene Launchpad ✔ MantisBT ✔, Интеграция с MediaWiki, DokuWiki, XWiki ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Microsoft Dynamics CRM ✔, отчетность: интегрированные диаграммы и отчеты, экспорт в Excel, Mail Merge ✔ ✔ ✔ ✔ org mode ✔, org mode имеет встроенный экспорт в HTML, Latex, md и возможности литературного программирования для нескольких языков в одном документе ✔ ✔ ✔ ✔ ✔ OTRS ✔, Расширенная отчетность, настраиваемые панели управления ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Phabricator ✔, интегрированная вики и ограниченные диаграммы burn down ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Pivotal Tracker ✔, совместный backlog историй в реальном времени, интегрированные отчеты, уведомления по электронной почте ✔ ✔ ✔ ✔ Redmine ✔, интегрированная вики, форумы для обсуждений, новостные блоги, интеграция с электронной почтой, календари, диаграммы Гантта, RSS, экспорт в PDF, экспорт в Excel/CSV ✔ ✔ ✔ ✔ ✔ ✔ ✔ , при использовании PostgreSQL ✔ Request Tracker ✔, MediaWiki ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ с проблемами ✔ ✔ StarTeam ✔ ✔ ✔ Supportworks ✔ Встроенный мастер отчетов, настраиваемый инструмент PHP для отчетности, панель управления, необязательный интерфейс с Crystal Reports, экспорт в Microsoft Excel/CSV, база знаний, необязательный инструмент управления активами ✔ ✔ ✔ ✔ SysAid ✔ Интеграция с LDAP/Email/Calendar, интегрированное управление активами, интегрированная отчетность, SSO, пользовательские поля, экспорт в CSV/PDF, KB ✔ ✔ ✔ ✔ ✔ ✔ ✔ Teamwork ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Использует Lucene Trac ✔, интегрированная вики ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ TrackerSuite. Net ✔. Панели управления. Графические отчеты. Интеграция с Crystal Reports. Отчеты можно экспортировать в Microsoft Excel. ✔ ✔ ✔ ✔ ✔ ✔ ✔ Tuleap ✔, Kanban доски, планирование Scrum и burndown диаграммы, круговые диаграммы, Гант, столбчатые диаграммы, cardwall, менеджер документов с рабочим процессом утверждения и детализированными разрешениями, вики ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ с плагином полнотекстовый поиск ✔ с плагином полнотекстовый поиск Wrike ✔, отчеты, настраиваемые в реальном времени, экспорт в Excel, запланированные отчеты по почте, оповещения, обсуждения, диаграммы Гантта, ✔ ✔ ✔ ✔ ✔ ✔ YouTrack ✔: синтаксис Wiki, пользовательский рабочий процесс, атрибуты пользовательских задач, уведомления (электронная почта, jabber, RSS и т. д. ), интеграция с электронной почтой, отчеты, экспорт в HTML и CSV, интеграция с VCS. ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ (Использует Lucene) Zammad ✔: Интеграция/генерация документации, отчетность: интегрированная база знаний, панель управления ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Системная динамическая документация интеграция/генерация Интеграция планирования тестирования Настраиваемый рабочий процесс Поддержка Unicode Пользовательские поля SLA Visual Studio IntelliJ IDEA Другие Apache Bloodhound ✔ ✔ ✔ XMLRPC Assembla Tickets ✔ ✔ ✔ ✔ ✔ ✔ Axosoft ✔ ✔ ✔ ✔ ✔ ✔ iPhone Bugzilla ✔ ✔ ✔ ✔ ✔ ✔ ✔ Debbugs ✔ ✔ Dolibarr ✔ ✔ ✔ ✔ ✔ Faveo Helpdesk ✔ ✔ ✔ ✔ Android App iOS App FogBugz ✔ ✔ ✔ ✔ ✔ ✔ ✔ XML Fossil ✔ ✔ FusionForge ✔ ✔ GLPI✔ ✔✔ GNATS ✔ ✔ ✔ ✔ Helix ALM ✔ ✔ ✔ ✔ ✔ ✔ ✔ XML HP Quality Center ✔ ✔ ✔ ✔ ✔, через плагин ✔] Jira ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ MantisBT ✔ ✔ ✔ ✔ ✔ ✔ Android App Microsoft Dynamics CRM ✔ ✔ ✔ org mode ✔ OTRS ✔ ✔ ✔ ✔ Phabricator ✔ ✔ ✔ ✔ ✔ ✔, через плагин Pivotal Tracker ✔ ✔ ✔ ✔ ✔ ✔ ✔ XML, iOS App Redmine ✔ ✔ ✔ ✔ ✔ ✔ ✔ Android App, iOS App Request Tracker ✔ ✔ Адаптивный макет после версии 1.5.0. Частично в предыдущих версиях. ✔ ✔ ✔ Roundup ✔ можно реализовать в экземпляре трекера ✔ ✔ ✔ новое в версии 2.0 ✔ XMLRPC StarTeam ✔ ✔ ✔ Supportworks ✔ ✔ ✔ ✔ SysAid ✔ ✔ ✔ ✔ ✔ Team Foundation Server ✔ ✔ ✔ ✔ ✔ ✔, через плагин Trac ✔ ✔ ✔ ✔ ✔ ✔ Zammad ✔ ✔ ✔ ✔ System Web Mobile Web Email CLI GUI REST SOAP Mylyn Roundup ✔ ✔ ✔ ✔ Assembla Tickets ✔ ✔ ✔ ✔ Axosoft ✔ ✔ ✔ ✔ ✔ VSS, Vault Sourcegear Bugzilla ✔ ✔ ✔ ✔ ✔ ✔ ✔ Debbugs Faveo Helpdesk FogBugz ✔ ✔ ✔ ✔ ✔ Fossil ✔ FusionForge ✔ ✔ ✔ ✔ ✔ GNATS ✔ Helix ALM ✔ ✔ ✔ ✔ ✔ Surround SCM HP Application Lifecycle Management ✔ ✔ ✔ ✔ Jira ✔ ✔ ✔ ✔ ✔ ✔ ✔ MantisBT ✔ ✔ ✔ ✔ Microsoft Dynamics CRM org mode OTRS Phabricator ✔ ✔ ✔ Pivotal Tracker ✔ ✔ ✔ Redmine ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ TFS включает контроль версий Trac ✔ ✔ ✔ ✔ ✔ ✔ ✔ Zammad System Git Mercurial Bazaar Monotone Darcs CVS Subversion Perforce AccuRev ClearCase Others

System Documentation integration/generation, reporting Test planning integration Customizable workflow Unicode support Custom fields SLA Plugin API Multiple projects Full text search Indexed full text search Indexed file search Edit conflict warning Apache Bloodhound ✔, integrated wiki ✔ ✔ ✔ ✔ ✔ ✔ (as of 0.6) ✔ ✔ uses Whoosh Assembla Tickets ✔, Wiki syntax, email notification, linking to Subversion commits, document manager, charts, reports, notifications ✔ ✔ ✔ ✔ ✔ ✔ Axosoft ✔, Team Wiki, Burndown, GitHub and TortoiseSVN integration, dashboards, custom reports for OnPremises, e mail notifications and alerts, customer portal, RSS ✔ ✔ ✔ ✔ ✔ ✔ Azure DevOps Server (Team Foundation Server) ✔ workflow definitions, process documentation ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Bugzilla ✔, reporting: integrated reports and charts, scheduled reports by mail ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ When using MySQL MyISAM or Oracle Database but not PostgreSQL ✔ Debbugs ✔ Faveo Helpdesk ✔, Integrated Social Media, In built Knowledge Base and Reporting ✔ ✔ ✔ ✔ ✔ ✔ FogBugz ✔, Integrated wiki ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Fossil ✔, Integrated Wiki in addition to integrated versioned project documentation via web ui. ✔ ✔ FusionForge ✔, integrated Mediawiki, discussion forums, news blogs, email integration, export to CSV, reporting graphs ✔ ✔ ✔ ✔ ✔ ✔ GLPI ✔, Contains a proprietary knowledge base of sorts ✔ ✔ ✔✔✔ ✔ ✔✔✔✔ GNATS Helix ALM ✔ Advanced reporting, integrated charts, export to Excel, workflow with triggers ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ HP Quality Center ✔ ✔ ✔ ✔ ✔ ✔ Jira ✔, Dashboard with reporting widgets (Open Social) Excel, Word, customizable charts, Confluence (Enterprise wiki) ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Uses Lucene Launchpad ✔ MantisBT ✔, Integration of MediaWiki, DokuWiki, XWiki ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Microsoft Dynamics CRM ✔, reporting: integrated charts and reports, export to Excel, Mail Merge ✔ ✔ ✔ ✔ org mode ✔, org mode has built in export to HTML, Latex, md and literate programming capabilities for multiple languages in a single document ✔ ✔ ✔ ✔ ✔ OTRS ✔, Advanced reporting, configurable dashboards ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Phabricator ✔, integrated wiki and limited burn down charts ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Pivotal Tracker ✔, real time collaborative story backlog, integrated reports, email notification ✔ ✔ ✔ ✔ Redmine ✔, integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, RSS, export to PDF, export to Excel/CSV ✔ ✔ ✔ ✔ ✔ ✔ ✔ , when using PostgreSQL ✔ Request Tracker ✔, MediaWiki ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ with issues ✔ ✔ StarTeam ✔ ✔ ✔ Supportworks ✔ Integrated reporting wizard, customizable PHP reporting tool, dashboard, optional interface with Crystal Reports, export to Microsoft Excel/CSV, knowledge base, optional asset management tool ✔ ✔ ✔ ✔ SysAid ✔ LDAP/Email/Calendar integration, integrated Asset Management, integrated reporting, SSO, custom fields, export to CSV/PDF, KB ✔ ✔ ✔ ✔ ✔ ✔ ✔ Teamwork ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Uses Lucene Trac ✔, integrated wiki ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ TrackerSuite. Net ✔. Dashboards. Graphical reports. Integration with Crystal Reports. Reports can be exported to Microsoft Excel. ✔ ✔ ✔ ✔ ✔ ✔ ✔ Tuleap ✔, Kanban boards, Scrum planning and burndown charts, pies, Gantt, barrs, cardwall, Document Manager with approval workflow and fine grained permissions, wikis ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ with plugin fulltext ✔ with plugin fulltext Wrike ✔, real time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts, ✔ ✔ ✔ ✔ ✔ ✔ YouTrack ✔: Wiki syntax, custom workflow, custom issue attributes, notifications (email, jabber, RSS, etc. ), email integration, reports, export to HTML and CSV, integration with VCSs. ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ (Uses Lucene) Zammad ✔: Documentation integration/generation, reporting: integrated knowledge base, dashboard ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ System Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support Custom fields SLA Visual Studio IntelliJ IDEA Others Apache Bloodhound ✔ ✔ ✔ XMLRPC Assembla Tickets ✔ ✔ ✔ ✔ ✔ ✔ Axosoft ✔ ✔ ✔ ✔ ✔ ✔ iPhone Bugzilla ✔ ✔ ✔ ✔ ✔ ✔ ✔ Debbugs ✔ ✔ Dolibarr ✔ ✔ ✔ ✔ ✔ Faveo Helpdesk ✔ ✔ ✔ ✔ Android App iOS App FogBugz ✔ ✔ ✔ ✔ ✔ ✔ ✔ XML Fossil ✔ ✔ FusionForge ✔ ✔ GLPI✔ ✔✔ GNATS ✔ ✔ ✔ ✔ Helix ALM ✔ ✔ ✔ ✔ ✔ ✔ ✔ XML HP Quality Center ✔ ✔ ✔ ✔ ✔, via plugin ✔] Jira ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ MantisBT ✔ ✔ ✔ ✔ ✔ ✔ Android App Microsoft Dynamics CRM ✔ ✔ ✔ org mode ✔ OTRS ✔ ✔ ✔ ✔ Phabricator ✔ ✔ ✔ ✔ ✔ ✔, via plugin Pivotal Tracker ✔ ✔ ✔ ✔ ✔ ✔ ✔ XML, iOS App Redmine ✔ ✔ ✔ ✔ ✔ ✔ ✔ Android App, iOS App Request Tracker ✔ ✔ Responsive layout after 1.5.0. Partial in previous versions. ✔ ✔ ✔ Roundup ✔ can be implemented in tracker instance ✔ ✔ ✔ new in 2.0 ✔ XMLRPC StarTeam ✔ ✔ ✔ Supportworks ✔ ✔ ✔ ✔ SysAid ✔ ✔ ✔ ✔ ✔ Team Foundation Server ✔ ✔ ✔ ✔ ✔ ✔, via plugin Trac ✔ ✔ ✔ ✔ ✔ ✔ Zammad ✔ ✔ ✔ ✔ System Web Mobile Web Email CLI GUI REST SOAP Mylyn Roundup ✔ ✔ ✔ ✔ Assembla Tickets ✔ ✔ ✔ ✔ Axosoft ✔ ✔ ✔ ✔ ✔ VSS, Vault Sourcegear Bugzilla ✔ ✔ ✔ ✔ ✔ ✔ ✔ Debbugs Faveo Helpdesk FogBugz ✔ ✔ ✔ ✔ ✔ Fossil ✔ FusionForge ✔ ✔ ✔ ✔ ✔ GNATS ✔ Helix ALM ✔ ✔ ✔ ✔ ✔ Surround SCM HP Application Lifecycle Management ✔ ✔ ✔ ✔ Jira ✔ ✔ ✔ ✔ ✔ ✔ ✔ MantisBT ✔ ✔ ✔ ✔ Microsoft Dynamics CRM org mode OTRS Phabricator ✔ ✔ ✔ Pivotal Tracker ✔ ✔ ✔ Redmine ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ TFS includes revision control Trac ✔ ✔ ✔ ✔ ✔ ✔ ✔ Zammad System Git Mercurial Bazaar Monotone Darcs CVS Subversion Perforce AccuRev ClearCase Others

Методы аутентификации

Системная форма, основанная на криптографии с открытым ключом, двухфакторная аутентификация, OpenID, OAuth, LDAP, Shibboleth, другие. Apache Bloodhound ✔ ✔ Assembla Tickets ✔ ✔ ✔ ✔ (приватная версия) Axosoft ✔ ✔ Bugzilla ✔ ✔ Debbugs Faveo Helpdesk ✔ ✔ ✔ FogBugz ✔ ✔ Fossil FusionForge ✔ ✔ ✔ ✔, CASGLPI✔ ✔ ✔ GNATS Helix ALM ✔ ✔ ✔ custom DLL, SAML HP Quality Center ✔ Jira ✔ ✔ ✔ ✔ ✔, через плагин ✔, через Crowd MantisBT ✔ ✔ ✔ ✔ Microsoft Dynamics CRM ✔ org mode OTRS ✔ ✔ ✔ ✔ Phabricator ✔ ✔ ✔ ✔ Pivotal Tracker ✔ ✔, Google Account Redmine ✔ ✔ ✔ ✔ ✔ ✔, через Apache (используя mod rails) Request Tracker ✔ ✔ ✔ ✔ Roundup ✔ ✔ ✔ ✔ ✔ ✔ StarTeam Supportworks ✔ SysAid ✔ ✔ ✔, CAS Team Foundation Server ✔ Trac ✔ ✔Debbugs Faveo Helpdesk FogBugz Fossil FusionForge GLPI GNATS Helix ALM HP Quality Center Jira MantisBT ✔ (Неофициально) Microsoft Dynamics CRM org mode OTRS Phabricator Pivotal Tracker Redmine ✔ (Официально) ✔ (Bitnami) Request Tracker Roundup ✔ (Официально) StarTeam Supportworks SysAid Team Foundation Server Trac TrackerSuite. Net Tuleap Twproject Wrike YouTrack Zammad ✔ ✔ Система Docker Image Helm chart