Жаңазеландиялық «Pak'nSave» супермаркеттер желісі

New Zealand supermarket chain owned by Foodstuffs

Pak'nSave (stylised as PAK'nSAVE) is a New Zealand discount food supermarket warehouse chain owned by the Foodstuffs cooperative. There is a total of 58 Pak'nSave stores throughout the country. Pak'nSave stores are large and have a no frills environment, often with unlined interiors and concrete floors. From 2015, Pak'nSave was consistently the cheapest supermarket in New Zealand during several years of surveys.

Pak'nSave had 20 stores in 1993, which rose to 30 stores in 1998. Its supermarket market share rose from 8% in 1989 to 24% in 1996.

The first Pak'nSave opened on 12 June 1985 in Kaitaia, a town in the Far North District of the North Island. Due to the first store's popularity in the Far North, Pak'nSave operated monthly bus trips to the Kaitaia store. A couple of months after the first store, a second Pak'nSave store was opened in Henderson. Two days after the store opened, two more checkouts had to be opened because of its popularity. In December 2017 Foodstuffs recalled a batch of its Pak'nSave branded beef mince after concerns that it contained soft plastic. Pak'nSave started rolling out self checkouts around 2009, where customers would scan, pack and pay for their groceries themselves. Customers would only interact with employees to check IDs for sales of alcohol or cigarettes. The first Pak'nSave store, in Kaitaia, went empty in 2011 because Foodstuffs opened a new store in Kaitaia. In 2018 Foodstuffs gave a 50 year lease for $2 to a Youth Centre. As the Youth Centre could not fulfill their plans, demolition of the building was announced in 2022. Starting in 2017, the Energy Efficiency and Conservation Authority (EECA) provided funding toward Foodstuffs to trial electric delivery vans. Funding also went to electric car chargers for carparks. In August 2018 Pak'nSave announced that they would stop offering single use plastic bags by the start of 2019. After they were discontinued, an 'endangered' bag sold on Trade Me for $52. In February 2020 Pak'nSave started trialling recycled paper bags for bulk food. In January 2019 Pak'nSave announced that they would start rolling out the option to buy products online.

In late February 2020, after the first case of COVID 19 in New Zealand, customers began to panic buy products from supermarkets throughout New Zealand. Due to this, Pak'nSave put restrictions on purchasing, such as a "one in, one out" queue in Albany, which reached a queue of over 200 people. In Pak'nSave Wairau, hand sanitiser was restricted to one per customer. During the COVID 19 lockdowns, Pak'nSave shoppers had to be alone, spend a maximum of 30 minutes in the store, and social distance for two metres. In March, Pak'nSave Gisborne announced that they had a lane dedicated for elderly customers. In April Pak'nSave Royal Oak started trialling a car queue system. Customers would text the supermarket and would receive a notification when it was their turn. Pak'nSave would turn away customers who were not wearing a face mask. This was a policy of Foodstuffs, meaning that it also affected New World stores. Employees were given gloves and perspex shields were placed on checkouts. Pak'nSave also rolled out "quaran tunes" on in store radios, which was music related to physical distancing, voiced by Pak'nSave's mascot, Stickman. Also during the pandemic, Pak'nSave temporarily changed their logo. The tagline was changed from "Our Policy: New Zealand's Lowest Grocery Prices" to "Our Policy: Keep it Distance y New Zealand". In May 2021, forty workers striked at an Auckland Pak'nSave, which is largest Pak'nSave in New Zealand. Employees felt that they were not paid enough. In September 2021, Foodstuffs announced Pak'nSave and New World would stop selling caged eggs by 2027. In 2022, Foodstuffs announced that 29 of its North Island stores, including New World and Four Square, had started using facial recognition technology as a measure against crime. During the flooding in January 2023 the largest Pak'nSave had to close due to extensive flooding. In June 2023, Pak'nSave released an AI app named Savey Meal bot. It creates meal plans and recipes from ingredients including leftovers given by the app's user. The app, made with the GPT 3 language model,

In June 2023, a Pak'nSave in Tauranga started trialling front facing body cameras due to a rise in retail crime. In 2023, Pak'nSave was named New Zealand's most trusted brand in a Reader's Digest survey. Pak'nSave had held the title for twelve years in a row, out of the survey's 24 year history.

The name probably originates from the cost saving practice of leaving customers to pack their own groceries, with checkout operators simply placing the products purchased back into a trolley. Pak'nSave is franchised, where stores are owned and operated by individuals. Extra products that are not on shelves are stacked above the shelves on the pallets they were delivered in, meaning that the floor space can be used for retail and storage. The stores are supplied daily from their co operative distributor Foodstuffs. Most stores have self checkout and some have self scanning facilities where customers scan and bag their own groceries, with several self checkouts monitored over by a single staff member for assistance and to clear any restricted transactions (e. g. alcohol). Pak'nSave has self scanning facilities (Shop n' Go) where pre registered customers can scan items with a hand held scanner (PS20) while shopping in store.

On 13 September 2017, Levin's Write Price supermarket was re branded as Pak'nSave Mini. Pak'nSave Mini is a small format store that stocks around 2,500 products. In comparison, standard Pak'nSave stores stock approximately 8,000 products.

Pak'nSave's main competitors are Countdown, owned by Woolworths NZ; and Foodstuffs' full service supermarket, New World. In a 2013 Consumer NZ survey of the most sold supermarket prices, Pak'nSave was found to have the cheapest prices in the country in six of the seven centres surveyed.

Shop'nGo is a service where customers are given scanners, which are used to scan products as they shop around the store, which allows them to track the total price. Customers using Shop'nGo do not need to unload their trolley to pay. They go to a self checkout, scan a QR on the Shop'nGo screen, and then pay for the products. Shop'nGo started around 2005 in a few stores. In 2020, 11 stores in the South Island rolled out Shop'nGo. Originally, the voice of Stickman was Ego "mucking around". Another voice had been recorded but it was the "mucking around" voice which was chosen. In 2013 the Commerce Commission said that Pak'nSave's comparative pricing advertisements may be misleading under certain circumstances. In 2018 Progressive Enterprises, the owner of Countdown, complained to the Advertising Standards Authority (ASA) about a Pak'nSave advertisement. It compared prices between Pak'nSave and Countdown. Progressive said that the advertisement was misleading as no store had the same prices on the day listed in the advertisement. Foodstuffs said that there was a mistake in the date, and said that rather than 7 August 2017, the correct date was 28 September 2017. The same year, vegans complained to the Advertising Standards Authority that an advertisement saying "you'll never beat real meat" is offensive to the vegan and vegetarian community. The ASA dismissed the complaint. Again in 2018, a Pak'nSave advertisement encouraging responsible drinking was described by the Human Rights Commission as "discriminatory and harmful". It featured men dressed as women purchasing wine, causing human rights advocates to describe the ad as "transphobic". In April 2020, during the COVID 19 pandemic, an Instagram account was created for Stickman. His first post was "Day 1 on Instagram and Day 23 in Lockdown. My bubble is still looking fresh. Just jokes, that's my head. #gotyou". The account has 25,000 followers. In September Pak'nSave took down an advertisement which pronounced the Māori word Wainoni incorrectly. In 2011, the Stickman adverts were one of the finalists for Best Ad in the annual Fair Go Ad Awards, but lost to the New Zealand Lotteries Commission's "Wilson the Dog" adverts. In December 2022, under the stage name DJ Save A LotT, Stickman hosted an hour long radio show.

Pak'nSave offers a program which gives customers a fuel discount for stores with on site fuel filling stations. To do this, customers scan a "Sticky Club" tag at the checkout and receive a voucher.

In December 2002, the first Pak'nSave fuel site was opened at the Pak'nSave in Tamatea. It was originally owned by BP New Zealand and Foodstuffs. More fuel sites were opened in more PAK'nSAVE stores and New World joined for the fuel sites later. In 2018, Z Energy won Mobil's contract to operate the fuel sites and fuel vouchers.

In early 2023 Pak'nSave owner operators from across the North Island donated over $575,000 to help communities affected by Cyclone Gabrielle. Pak'nSave stores donated the equivalent of 2.5 million meals in 2019 to those who needed them the most. The first ever Pak'canSAVE appeal saw nearly 80,000 cans donated to local food banks by generous customers, with Pak'nSave donating $200,000. In November 2015, Pak'nSave stores participated in the annual Movember fundraising effort, raising NZ$106,000 for Movember New Zealand. This was the largest sum ever raised by a New Zealand company for the charity.

A 2021 study by the Commerce Commission found that consumers consider Pak'nSave, compared to other supermarkets, as more inexpensive with poorer quality meats and vegetables.