Форд әйлінің тұңғыш бас директоры және кәсіпкерлік тарихы

American businesswoman

Elena Anne Ford Niarchos (born May 25, 1966) is an American businesswoman. She is the Chief Customer Experience Officer at Ford Motor Company and the first woman in the Ford family to hold an executive position at the company.

Ford worked in advertising as a senior account executive at Wells, Rich Greene Advertising in New York City. In 1995, she joined Ford Motor Company as a marketing executive. She was later named the company's director of global marketing and was responsible for marketing, product management, and sales support activities. During this time, she marketed the company's development into mobility services. In 2012, Elena was assigned to lead the global Dealer and Consumer Experience group. She was responsible for standardizing the way dealerships interact with customers around the world and oversaw global dealer strategy, planning, training and consumer experience. In 2013, Elena became vice president, Customer Experience and Global Dealer, making her one of thirty eight officers running the company and the first female Ford family member to hold an executive leadership position. In October 2018, Elena Ford was announced as the company's first Chief Customer Experience Officer. In this role, she leads the organization in creating a world class customer experience for all Ford customers. In 2019, she spearheaded the launch of a 500 person call center in Houston, Texas, providing support for Ford truck owners and dealers experiencing technical issues. She also launched Ford's “Own the Call” initiative.

Elena Anne Ford Niarchos was born in New York City to Charlotte Ford and Greek shipping magnate Stavros Niarchos. After her parents divorced in 1967, and later Edward Downe Jr., the founder and chairman of Downe Communications in 1986. Elena is the great great granddaughter of company founder Henry Ford, and granddaughter of longtime Ford Motor Company president Henry Ford II. Ford received a bachelor's degree in business from New York University. In 1991, she married Stanley Jozef Olender, the owner of Stanley O's, an estate maintenance service in Southampton, New York. In 1996, she divorced Olender and married Joseph Daniel Rippolone. In 2008, Ford and Rippolone divorced by mutual agreement. Elena Ford married Mitchell Seldin on July 30, 2022.