Сингапурдың телекоммуникациялық компаниясы – Singtel

Telecommunications company in Singapore

Singapore Telecommunications Limited, commonly known as Singtel, is a Singaporean telecommunications conglomerate, the country's principal fixed line operator and one of the four major mobile network operators operating in the country.

The company is the largest mobile network operator in Singapore with 4.1 million subscribers and through subsidiaries, has a combined mobile subscriber base of 770 million customers as of 31 March 2022. The company was known as Telecommunications Equipment until 1995. Singtel provides ISP, IPTV (Singtel TV) and mobile phone networks and fixed line telephony services. Singtel has expanded aggressively outside its home market and owns shares in many regional operators, including full ownership of Australia's second largest telco Optus and 32.15% of Bharti Airtel, the second largest carrier in India. Singtel controls significant market share in Australia and Singapore, with 82% of the fixed line market, 47% of the mobile market and 43% of the broadband market in Singapore. Singtel is also the second largest company by market capitalisation listed on the Singapore Exchange and is majority owned by Temasek Holdings, the investment arm of the Singapore government. Singtel is an active investor in innovation companies through its Singtel Innov8 subsidiary, founded in 2011 with start up capital.

1883: Singapore's phone network was operated by the Oriental Telephone and Electric Company (OTEC). The Public Telephone Exchange set up 60 telephone lines connecting local businesses of that era.

On 21 January 2015, Singtel launched its new brand identity, the first in 16 years. On 19 March 2015, Singtel dismissed all connections with social media agency, Gushcloud. This is after a Singapore blogger Xiaxue, exposed Gushcloud's brief to its "influencers" to execute a negative campaign on M1 and Starhub, both who are direct competitors. Singtel apologised to both companies for the campaign. On 7 April 2015, Singtel revealed it would be acquiring US cyber security firm Trustwave for $810 million, its largest ever acquisition outside the telecoms sector. On 22 April 2015, the Singtel announced plans to delist from the Australian Securities Exchange due to low trading volumes. In April 2015, Singtel released a new Skype and WhatsApp competitor called Wavee. It allows users to make voice and video calls and send instant messages. In May 2015, Singtel was issued a 'stern warning' by Infocomm Development Authority (IDA) for a negative marketing campaign against its competitors: M1 Limited and Starhub through a marketing agency, Gushcloud. Singtel was required to "ensure appropriate management oversight and control over its marketing and advertising campaigns". On 11 April 2017, it was reported that Synack had raised $21 million from Microsoft Ventures, Hewlett Packard Enterprise, and Singtel. On 18 January 2019, Singtel was listed in the Bloomberg Gender Equality Index (GEI) for the first time in recognition of gender equality.

In March 2020, Singtel announced a US$30 million investment in a new joint venture by Singtel, Thai Telco AIS and South Korea's SK Telecom in a gaming company called Storms. On 1 October 2020, Singtel announced the appointment of Yuen Kuan Moon as group CEO to replace current chief Chua Sock Koong after her retirement in January 2021. On 4 December 2020, it was announced that the Singtel and ride hailing firm Grab consortium had been awarded a digital banking licence and would start operating in 2022. On 10 June 2022, three employees of Amobee's email marketing division were convicted of federal crimes related to illegally spamming through hijacked IP addresses.

Singtel's international submarine cable network provides connections from Singapore to more than 100 countries. It is a major investor in many of the world's submarine cable systems, such as South East Asia – Middle East – Western Europe 3 Cable Network, South East Asia – Middle East – Western Europe 4 Cable Network, APCN 2, China US, Japan US, Southern Cross Cable and Unity (cable system). Unity Cable Network was commissioned in March 2010. In January 2010, Singtel announced it had signed an agreement to join a consortium to build and operate the new SJC (cable system) system (SJC). The construction of the SJC cable system started in April 2011 and became operational in June 2013. The SJC has a length of 8,900 km which could extend up to 9,700 km linking up to seven countries or territories. The SJC is connected with the Unity Cable Network and is designed to deliver the lowest latency connectivity between Asia and the US, specifically from Singapore to Los Angeles. As of fourth quarter of 2014, Singtel Mobile's 4G outdoor coverage was at 99.41%, ranked first followed by M1's 99.04%, and Starhub's 98.85%. Singtel signed a partnership with NETSTARS, (a Tokyo based mobile payment technology company) in March 2019. This will allow travelers to use their home mobile wallets on Singtel's VIA network to pay digitally at stores in Japan.

+Frequencies used on SingTel Network in Singapore Band Frequency Frequency Width(MHz) Protocol Notes 8 (900 MHz) (905~915; 950~960) 2x10 HSPA+, LTE 3 (1800 MHz) (1710~1740; 1805~1835) 2x30 LTE 1 (2100 MHz) (1935.1~1955.1; 2125.1~2145.1) (1969.9~1974.9; 2159.9~2164.9) (1909.9~1914.9) 2x20 2x55 HSPA+, LTE, 5G NR 7 (2600 MHz) (2540~2560; 2660~2680) 2x20 LTE 38 (2600 MHz) 2600~2615 15 LTE 78 (3.5 GHz) 100 5G NR

On 9 October 2013, a fire broke out at one of Singtel's major Internet exchanges at Bukit Panjang. The fire started at around 2 p. m. Firemen from the Singapore Civil Defence Force (SCDF) responded to the emergency call placed at 2.16pm and extinguished the fires in 20 minutes. Connectivity to affected customers was progressively restored as the repairs stretched into the evening. OpenNet also reported that 81 of its fibre cables were damaged, affecting 46,000 fibre connections downstream. However, there were still some subscribers whose connectivity services were still disrupted as of 16 October 2013. StarHub indicated that some of the repaired OpenNet cables, which it relied on to carry its fibre internet services, were not connected properly. Likewise, Singtel reported that several cables required further rectification works. Both offered alternate connectivity solutions to the affected subscribers as a temporary measure while further work took place, with StarHub sending cable modems to its affected subscribers to connect to its then existing coaxial cable network (which could carry Internet services, and was put to an end in June 2019), Singtel also announced compensation packages to its affected subscribers of its various services. Singtel had set up a Board Committee of Inquiry (BCOI) to investigate the fire. Additionally, the BCOI would also benchmark current network design and contingency processes against international best practices and standards, and recommend appropriate improvements to prevent future occurrences and strengthen network resilience. Separately, IDA had launched an investigation into the fire as well. Questions were raised in the public on the infrastructure design of the telecommunications network. The fire exposed the fact that Bukit Panjang exchange was a single point of failure as connectivity services of 3 major ISPs were affected due to it, with the affected OpenNet fibre cables affecting a wide area across the nation. Maintenance protocols had since strengthened, limiting maintenance work which required heat to be applied and reinforcing training on safety requirements and operations. was released on 17 December 2013. The report covered three main areas: fire prevention in exchanges, network reliability and resiliency, as well as public relations and communications. Singtel was later fined $6 million Singapore dollars for the fire incident, it is the largest fine for a telco company in Singapore history. National fibre broadband network builder OpenNet and CityNet the trustee manager of a Singtel unit that owns OpenNet have also been fined $200,000 and $300,000, respectively, for failing to comply with safety procedures and restore services promptly.

On 14 March 2015, Xiaxue, a Singapore based blogger, revealed on her blog instructions from Gushcloud to its network of bloggers to post complaints about the mobile services of Singtel's rivalling mobile service providers, StarHub and M1, on social media, in a marketing effort to drive subscriptions of a new mobile service plan targeted at youths by Singtel. Along with her revelation, there were many samples of Gushcloud's bloggers taking up the offer and posting complaints up on social media services. Initially denying that it had issued the brief, Singtel issued an apology, of which Starhub and M1 had accepted. Singtel also terminated its employee who had worked with Gushcloud on the campaign as the employee did not adhere to Singtel's professional standards and values. At the same time, Singtel ended its relationship with Gushcloud. Xiaxue refuted the statement, saying he was trying to divert blame and calling Gushcloud's actions as "not ethical".

Pleo Sherwin Cubos was an assistant manager at Singtel earning around $5000 Singapore dollar income, he borrowed $500 Singapore dollars in January 2020 from an unlicensed moneylender after seeing an advertisement for illegal loans on Facebook ads. Cubos later obtained more loans when he couldn't resolve his debt problems, his debt also continued to increase and he was unable to pay the debt, Cubos begin to receive loan shark harassment. Cubos' debtor, Alan, later offered Cubos to stop loan shark harassment on him if he could access Singtel's internal data system (CRM) and using the given information to find and sharing the borrower's data with Alan. Alan gave Cubos a list of identity card numbers and phone numbers of his borrower for Cubos to find the client's data in the CRM. Between 20 February 2020 to 25 April 2020, Cubos unauthorized screenshotted 27 client's data on the CRM and sent 6 client's data to Alan. In March and April 2020, Cubos sold a total of 3 iPads that belong to Singtel for at least $250 Singapore dollars and spent the money on his personal expenses. Cubos' supervisor later discovered his offences and filed a police report on 2 May 2020. Cubos was then charged and pleaded guilty to one count each of assisting a loan shark and criminal breach of trust charge on 30 December 2020. He was sentenced to imprisonment for 3 months 3 weeks and fined $30,000 Singapore dollars.

Kelvin Foo Cheek Ann was a retail consultant at the Singtel outlet in Parkway Parade. Between 2014 and July 2017, he obtained Singtel's client data from Singtel's system without authorization and sold the data to his acquaintance, Lee Cheng Yan, as requested. Lee offered him $20 Singapore dollars for each mobile number checked on the system. All clients whose data sold were later received harassment calls, messages, and strangers appearing at their homes and demanding money. Foo took a total of $180 Singapore dollars of bribes from Lee. Foo pleaded guilty to 1 charge of corruption, 5 charges of unauthorized access to Singtel's system, and 10 charges were taken into consideration during sentencing.

On 11 February 2021, Singtel issued a statement admitting the company was attacked by hackers using Zero day attack which resulted in a data breach. Singtel CEO Yuen Kuan Moon issued a public apology regarding the incident, which was caused by a vulnerability in an Accellion file sharing system used by Singtel. Accellion issued its first alert of the exploits in December 2020, Singtel then applied a series of patches provided by Accellion to resolve the vulnerability. On 23 January 2021, Accellion stated that a new vulnerability had emerged and patches previously applied in December 2020 are ineffective. Singtel immediately took its system offline since. Singtel's attempt to patch the new vulnerability in the FTA system on 30 January 2021 triggered an anomaly alert, and Accellion later informed that the system might have been breached. Singtel's investigations later confirmed the system was breached and identified 20 January 2021 as the occurrence day. +Data stolen in the breachTypeAmountSingtel's customer's data, including NRIC, date of birth, name, contact number and address.12900 customersBank account info of former Singtel employees.28 employeesCredit card details of staff of a cooperate customers with Singtel mobile lines.45 staffsInformation of enterprises.23 enterprises

On 10 June 2022, three employees of the affiliate marketing platform Amobee pleaded guilty in federal court to hijacking Internet Protocol (IP) addresses to send unsolicited commercial email messages, commonly known as “spam.”