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Highway authority in England
the highway authority in England

National Highways (NH), formerly the Highways Agency and later Highways England, is a government owned company charged with operating, maintaining and improving motorways and major A roads in England. It also sets highways standards used by all four UK administrations, through the Design Manual for Roads and Bridges. Within England, it operates information services through the provision of on road signage and its Traffic England website, provides traffic officers to deal with incidents on its network, and manages the delivery of improvement schemes to the network. Founded as an executive agency, it was converted into a government owned company, Highways England, on 1 April 2015. As part of this transition, the UK government set out its vision for the future of the English strategic road network in its Road Investment Strategy. A second Road Investment Strategy was published in March 2020, with the company set to invest £27billion between 2020 and 2025 to improve the network as described in the strategy. The current name was adopted on 19 August 2021.

The Highways Agency was created as an executive agency of the Department for Transport on 30 March 1994. As part of the Department for Transport's 2010 Spending Review settlement, Alan Cook was appointed to lead an independent review of the government's approach to the strategic road network. It recognised that the Highways Agency was closer to central government than other infrastructure operators, resulting in a lack of a strategic vision and certainty of funding due to the wider policy environment in which it operated, as well as the limited pressure to drive efficiencies compared to that faced by regulated sectors. After an announcement on 27 June 2013 by Danny Alexander, Chief Secretary to the Treasury, it became a government owned company with the name Highways England on 1 April 2015. In July 2015, Jim O'Sullivan became chief executive, replacing Graham Dalton. In 2020, the agency launched an advertising campaign using the song "Go West" by Village People and covered by Pet Shop Boys. The lyrics changed to "Go Left", encouraging people to stop on the left hand side of the motorway in case of breakdown. On 19 August 2021, it was announced that Highways England would be rebranding to National Highways, thus removing any reference to England from its name. This move coincided with the permanent appointment of Nick Harris as CEO, after taking over as interim CEO from Jim O’Sullivan in February 2021. It was suggested that the 'national' in the new name refers to the fact that the company is responsible for setting highways standards for the whole of the UK, The renaming has met with some criticism, being the third name for the agency in six years, and with reports that 'Highways Agency' is colloquially used more than either newer name. The name has also attracted criticism from the other countries of the UK, particularly in Wales where the use of 'national' has been criticised despite transport being devolved to Wales.

National Highways is responsible for operating, maintaining and improving the strategic road network (SRN)the motorways and major A roads in England. The SRN comprises over 4000 mile (6437 km) of road and includes various structures such as bridges, tunnels, drainage systems and technology assets including variable message signs and cabling. The SRN includes only around 2% of the total road length in England, but it carries around a third of all its motor vehicle traffic. National Highways is responsible for the Design Manual for Roads and Bridges (DMRB) providing the standards, advice notes and other documents relating to the design, assessment and operation of trunk roads, including motorways in the United Kingdom. The manual is produced by National Highways in conjunction with the devolved governments of Wales, Scotland and Northern Ireland. The manual is also used in some parts of the Commonwealth. The authority also produces the Manual of Contract Documents for Highway Works (MCHW), and Asset Maintenance and Operation Requirements (AMOR) which supersedes the Network Maintenance Manual and Routine and Winter Service Codes, and its predecessor the Trunk Road Maintenance Manual.

In common with the regulated sectors, National Highways works to fixed funding periods called Road Periods. Each Road Period is currently five years in length, and a particular Road Investment Strategy (RIS) will broadly align with this. Before a new Road Period starts, National Highways will provide the Secretary of State for Transport with an SRN Initial Report, including an assessment of the state of the SRN, maintenance and enhancement priorities, and future development needs. Following this, the government produces a draft RIS setting out the high level outputs that National Highways will need to deliver within the corresponding Road Period, alongside the proposed funding. National Highways will then respond with a Strategic Business Plan detailing its plans for delivering the RIS. This is reviewed by the Highways Monitor to assess whether the proposed requirements are deliverable with the proposed financial resources and sufficiently challenging. After the Strategic Business Plan and RIS are finalised, National Highways must deliver the agreed outputs and will be monitored on its progress by the Highways Monitor. Development of the SRN is achieved through National Highways' capital investment programme, currently funded entirely by government through grant in aid and set out in the first Road Investment Strategy. For Road Period 1 (2015–20), Highways England invested around £15billion in its network, with additional funding to address other local challenges in proximity of the SRN relating to the environment; air quality; cycling, safety and integration; and growth and housing. For Road Period 2 (2020 25), National Highways will invest over £27billion in its network, of which £14billion is for road enhancements. The rest is for operating, maintaining and renewing its roads, and further funding to address challenges on the environment and wellbeing; users and communities; innovation and modernisation; and safety and congestion. As of this Road Period, National Highways' activities will, at least in part, be funded by vehicle excise duty.

The company head office is in Bridge House, on a one way gyratory in Guildford, Surrey. Previously its head office was in Dorking, Surrey. In 2014, the agency signed a ten year lease with the owner of the Guildford facility.

Sopra Steria operates the National Traffic Information Service (NTIS) on behalf of National Highways. NTIS is the information hub of England's strategic road network. The service is based at Quinton, Birmingham and is responsible for providing accurate, historical, real time and predictive traffic and incident information to businesses, the travelling public and National Highways' operations. 300 weather stations, 4,600 roadside electronic signs, 16,000 roadside electronic matrix signals and incident data from over 250 operational partners including the police and local authorities. It processes this data to create useful intelligence for operational decision making and dissemination of current and predictive information to the public using the 4,600 roadside variable message signs, the Highways England website (including a mobile version), social media channels such as Twitter and the telephone based Highways England customer contact centre as well as distributing information to the media and businesses through a number of data feeds. These feeds are widely used by organisations such as the BBC and local newspaper websites for their own traffic information. Services such as Google Maps and sat nav operators also use National Highways' data for their traffic information.

The motorway network is divided into "Areas". They are contracts that are awarded by the Department for Transport. The area teams work alongside the National Highways Traffic Officer Service – providing incident support, emergency traffic management and infrastructure maintenance. They are responsible for the management and operation of the roads in their area. In 2009, fleet tracking has been deployed to assist area teams to manage their specialist winter maintenance vehicles during the cold snap.

National Highways employs uniformed traffic officers; on road and control room, as well as specialist staff for work in engineering, surveying, accountancy, and administration. There is a graduate entry scheme, with general entry and specialist engineering entry options. For the Traffic Officer Service each team is supervised by a team manager, one of between six and eight such managers generally working together, to ensure 24 hour management cover.

National Highways is a private company limited by shares, wholly owned by the Secretary of State for Transport. The National Highways Board is the primary governance arm of the company and is accountable to the Secretary of State for Transport. The Board delegate responsibility of the day to day running of the company to the Chief Executive who, as the Accounting Officer, is accountable to the Permanent Secretary of the Department for Transport, as the Principal Accounting Officer, for the stewardship of public funds. The Principal Accounting Officer and Secretary of State for Transport are both ultimately accountable to Parliament for the activities and performance of National Highways.

The Infrastructure Act 2015 established the Office of Rail and Road (ORR) as the monitor for National Highways. ORR is responsible for monitoring and enforcing the performance and efficiency of National Highways, and advising the Secretary of State for Transport on its compliance against the Road Investment Strategy and Licence. The Act also established Transport Focus (previously Passenger Focus) as its watchdog with the purpose of promoting and protecting the interests of users of the strategic road network. that gives information about the latest traffic conditions as well as details of any roadworks or events that may cause congestion. By selecting current motorway information users can see the average speed between individual motorway junctions, what is being displayed on all the variable message signs, and images from traffic cameras.

In 2013, Highways England took over responsibility for the Historical Railways Estate (HRE) from BRB (Residuary) Limited.

In May and June 2021, the space under the road bridge at Great Musgrave in Cumbria was filled with 1,600tonnes of aggregate and concrete by Highways England, ostensibly for what HRE managers considered safety reasons. The bridge spanned a 5 mile (8 km) section of trackbed which local rail enthusiasts hoped to restore, linking the Eden Valley and Stainmore railways to create an 11 mile (18 km) tourist line between Appleby and Kirkby Stephen. Accused of 'vandalism', Highways England were forced to apply for retrospective planning permission, with Eden District council receiving 913 objections and only two expressions of support, and government intervention to pause National Highways plans to infill dozens of other Victorian bridges across England. Restoration of the Musgrave bridge to its former condition would cost an £431,000, in addition to the £124,000 spent on the initial infilling work. Work began in August 2023 to remove the infill material. After the Great Musgrave outcry, National Highways developed a new way to assess the abandoned rail bridges and tunnels it controls, with decisions reviewed in collaboration with experts from heritage, environmental and active travel sectors. The stakeholder advisory forum includes the Department for Transport, Sustrans, Railway Paths Ltd, Railway Heritage Trust, the HRE Group, Heritage Railway Association, Natural England, Historic England (also representing Cadw), Historic Scotland and ADEPT.

An 1847 skewed masonry arch at Rudgate near Tadcaster, designed by John Cass Birkinshaw for the Harrogate–Church Fenton line, was infilled by National Highways in 2021. The agency had to seek retrospective planning approval from North Yorkshire Council for the infilling work and work on trees protected by a tree preservation order.