Кешірімділік коммуникациясы: Сыныпты түсіну және қарым-қатынас жасау жолы.

Communication process intended to increase empathy

Nonviolent Communication (NVC) is an approach to enhanced communication, understanding, and connection based on the principles of nonviolence and humanistic psychology. It is not an attempt to end disagreements, but rather a way that aims to increase empathy and understanding to improve the overall quality of life. It seeks empathic dialogue and understanding among all parties. Nonviolent Communication evolved from concepts used in person centered therapy, and was developed by clinical psychologist Marshall Rosenberg beginning in the 1960s and 1970s. There are a large number of workshops and clinical materials about NVC, including Rosenberg's book Nonviolent Communication: A Language of Life. Marshall Rosenberg also taught NVC in a number of video lectures available online; the workshop recorded in San Francisco is the most well known. NVC is a communication tool with the goal of first creating empathy in the conversation. The idea is that once people hear one another, it will be much easier to talk about a solution which satisfies all parties' fundamental needs. The goal is interpersonal harmony and obtaining knowledge for future cooperation. Notable concepts include rejecting coercive forms of discourse, gathering facts through observing without evaluating, genuinely and concretely expressing feelings and needs, and formulating effective and empathetic requests. Nonviolent Communication is used as a clinical psychotherapy modality and it is also offered in workshops for the general public, particularly with regards to seeking harmony in relationships and at workplaces.

According to Marion Little (2008), the roots of the NVC model developed in the late 1960s, when Rosenberg was working on racial integration in schools and organizations in the Southern United States. The earliest version of the model (observations, feelings, needs, and action oriented wants) was part of a training manual Rosenberg prepared in 1972. The development of NVC is highly reliant on concepts developed by Carl Rogers and person centered therapy. Rogers emphasized: 1) experiential learning, 2) "frankness about one's emotional state," 3) the satisfaction of hearing others "in a way that resonates for them," 4) the enriching and encouraging experience of "creative, active, sensitive, accurate, empathic listening," 5) the "deep value of congruence between one's own inner experience, one's conscious awareness, and one's communication," and, subsequently, 6) the enlivening experience of unconditionally receiving love or appreciation and extending the same. These influenced the concepts described in the section below. The model had evolved to its present form (observations, feelings, needs and requests) by 1992. Since the late 2000s, there has been more emphasis on self empathy as a key to the model's effectiveness. Another shift in emphasis, since 2000, has been the reference to the model as a process. The focus is thus less on the "steps" themselves and more on the practitioner's intentions in speaking ("Is the intent to get others to do what one wants, or to foster more meaningful relationships and mutual satisfaction?") in listening ("Is the intent to prepare for what one has to say, or to extend heartfelt, respectful attentiveness to another?") and the quality of connection experienced with others. The trainers encourage all facilitators to share a warning with prospective clients and students about the potential risks of empathy work and recommended sexual boundaries.

Nonviolent Communication holds that most conflicts between individuals or groups arise from miscommunication about their human needs, due to coercive or manipulative language that aims to induce fear, guilt, shame, etc. These "violent" modes of communication, when used during a conflict, divert the attention of the participants away from clarifying their needs, their feelings, their perceptions, and their requests, thus perpetuating the conflict.

In a recorded lecture, Marshall Rosenberg describes the origins of the name Nonviolent Communication. He explains that the name was chosen to connect his work to the word "nonviolence" that was used by the peace movement, thus showing the ambition to create peace on the planet. Meanwhile, Marshall did not like that name since it described what NVC is not, rather than what NVC is. In fact, this goes against an important principle in the fourth component of NVC, i. e. requests. Specifically, in an NVC request, one should ask for what one does want, not what one doesn't want. Because of this, a number of alternative names have become common, most importantly giraffe language, compassionate communication or collaborative communication.

NVC has been applied in organizational and business settings, in parenting, in education, in mediation, in psychotherapy, in healthcare, in addressing eating issues, in justice, and as a basis for a children's book, among other contexts. Rosenberg related ways he used Nonviolent Communication in peace programs in conflict zones including Rwanda, Burundi, Nigeria, Malaysia, Indonesia, Sri Lanka, Colombia, Serbia, Croatia, Ireland, and the Middle East including the occupied West Bank. Reportedly, one of the first acts of Satya Nadella when he became CEO of Microsoft in 2014 was to ask top company executives to read Rosenberg's book, Nonviolent Communication.

Several researchers have attempted a thorough evaluation of criticisms and weaknesses of NVC and assessed significant challenges in its application. These span a range of potential problems, from the practical to the theoretical, and include concerns gathered from study participants and researchers. The difficulty of using NVC as well as the dangers of misuse are common concerns. In addition, Bitschnau This could lead to problems of accessibility for the underprivileged and favoring a higher social class. Oboth suggests that people might hide their feelings in the process of empathy, subverting the nonviolence of communication. The massive investment of time and effort in learning to use NVC has been noted by a number of researchers. Flack notes a distinction between the "strong sense" of Nonviolent Communication as a virtue that is possible with care and attention, and the "weak sense," a mimicry of this born of ego and haste. The strong sense offers a language to examine one's thinking and actions, support understanding, bring one's best to the community, and honor one's emotions. In the weak sense, one may take the language as rules and use these to score debating points, label others for political gain, or insist that others express themselves in this way. Though concerned that some of what Rosenberg says could lead to the weak sense, Flack sees evidence confirming that Rosenberg understands the strong sense in practice. Rosenberg's work with workshop attendees demonstrates "the real thing." Yet Flack warns that "the temptation of the weak sense will not be absent." As an antidote, Flack advises, "Be conservative in what you do, be liberal in what you accept from others," (also known as the robustness principle) and guard against the "metamorphosis of nonviolent communication into subtle violence done in its name." PuddleDancer Press reports that NVC has been endorsed by a variety of public figures. Sven Hartenstein has created a series of cartoons spoofing NVC. While a number of studies have indicated a high degree of effectiveness, there has been limited academic research into NVC in general. CNVC certifies trainers who wish to teach NVC in a manner aligned with CNVC's understanding of the NVC process. CNVC also offers trainings by certified trainers. Some trainings in Nonviolent Communication are offered by trainers sponsored by organizations considered as allied with, but having no formal relationship with, the Center for Nonviolent Communication founded by Marshall Rosenberg. Some of these trainings are announced through CNVC. Numerous NVC organizations have sprung up around the world, many with regional focuses.