Деректерге негізделген бизнес процестерін жақсарту циклы

Data driven improvement cycle used for improving and optimizing business processes

DMAIC or define, measure, analyze, improve and control (pronounced də MAY ick) refers to a data driven improvement cycle used for optimizing and stabilizing business processes and designs. The DMAIC improvement cycle is the core tool used to drive Six Sigma projects. However, DMAIC is not exclusive to Six Sigma and can be used as the framework for other improvement applications.

DMAIC is an abbreviation of the five improvement steps it comprises: Define, measure, analyze, improve and control. All of the DMAIC process steps are required and always proceed in the given order.

The purpose of this step is to measure the specification of problem/goal. This is a data collection step, the purpose of which is to establish process performance baselines. The performance metric baseline(s) from the Measure phase will be compared to the performance metric at the conclusion of the project to determine objectively whether significant improvement has been made. The team decides on what should be measured and how to measure it. It is usual for teams to invest a lot of effort into assessing the suitability of the proposed measurement systems. Good data is at the heart of the DMAIC process.

One common criticism of DMAIC is that it is ineffective as a communication framework. Many improvement practitioners attempt to use the same DMAIC process, effective in solving the problem, as a framework for communication only to leave the audience confused and frustrated. One proposed solution to this problem is reorganizing the DMAIC information using the Minto Pyramid Principle's SCQA and MECE tools. The result is a framed solution supported by easy to follow logic.

This is additional to the standard DMAIC steps but it should be considered. Think about replicating the changes in other processes. Share new knowledge within and outside of the organization. It is very important to always provide positive morale support to team members in an effort to maximize the effectiveness of DMAIC. Replicating the improvements, sharing successes and thanking team members helps build buy in for future DMAIC or improvement initiatives.