Prisons and Probation Ombudsman

The Prisons and Probation Ombudsman (PPO) is a public body, appointed by the Secretary of State for Justice. The PPO carries out independent investigations into complaints and deaths in custody. The detailed roles and responsibilities of the PPO are set out in their Terms of Reference. The PPO investigates:

Complaints made by prisoners, young people in detention, offenders under probation supervision and individuals detained under immigration powers;
Deaths of prisoners, young people in detention, approved premises’ residents and detained individuals due to any cause; and
Deaths of recently released prisoners (except homicides) that occur within 14 days of release from prison. The PPO’s remit covers prisons and probation areas in England and Wales. The PPO’s remit also includes the immigration detention estate throughout the UK and those under immigration escort anywhere in the UK and internationally.

The report into the prison disturbances of 1990 led to the creation of an independent adjudicator for prisoner complaints. The report identified a lack of an independent point of appeal as one of the causes for the disturbances and recommended that an independent arbiter be appointed who would consider applications from complainants who had not achieved satisfaction through the internal complaints system. The office of the Prisons Ombudsman was officially created in 1994. In 2001, the Ombudsman’s remit was extended to include complaints from those under probation supervision. The office was re named the Prisons and Probation Ombudsman to reflect this change. A further extension in 2006 incorporated complaints from those in immigration detention. The fatal incidents function was introduced in 2004, adding to the Ombudsman’s remit the requirement to investigate all deaths in prisons, probation approved premises, immigration detention facilities and secure training centres. The Ombudsman also has the ability to conduct ad hoc investigations on request.